Accessibility Statement

Last reviewed: November 2, 2026

We want everyone to be able to shop at Arctic Farms, including people who use a screen reader, a keyboard instead of a mouse, screen magnification or voice control.

Our standard

We use the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, as our standard. Most of our site meets it. A few parts don't yet; they are listed under "Known issues," along with how we can help in the meantime.

How we check our site

  • We scan every page of the site with automated accessibility tools at least once a month.
  • At least every three months, and before any major change goes live, we test the full shopping path by hand: home page, menus, search, filters, product pages, cart and checkout. We test with:
    • the NVDA screen reader with Chrome on Windows
    • the VoiceOver screen reader with Safari on Mac
    • a keyboard only, with no mouse
    • text zoomed to 200% and a screen as narrow as a small phone
  • We check the site in Chrome, Safari, Firefox and Edge.
  • People who add products to the site write a description for every product image.
  • Our most recent full test was on November 1, 2026.

Known issues

  • Checkout is run by Shopify, and we can't change its code. If anything in checkout stops you, call us and we'll place the order for you.
  • Customer reviews. Parts of the reviews section, made by Judge.me, may not work fully with screen readers. Call us and we'll read the reviews to you.
  • Email sign-up pop-up. The pop-up, made by Alia, may not work fully with screen readers. Press Escape to close it.

Services from other companies

Some features come from other companies: checkout and payments (Shopify), customer reviews (Judge.me), the email sign-up pop-up (Alia) and subscription options. We choose these services with accessibility in mind, test them along with the rest of our site, and report problems to the company that makes them.

Need help now?

Call us at 732-702-1677 or email accessibility@arcticfarms.com. We can:

  • tell you about any product, including ingredients, allergens and nutrition facts;
  • place your order for you, at the same prices and with the same promotions as the website;
  • check on an order or start a return.

We can also email product information to you as plain text.

Report a problem

Tell us about any part of the site that's hard to use:

It helps if you include the page link, what you were trying to do, and your device, browser and any assistive technology you use. We reply within 2 business days.

Reviewing this statement

We review this statement at least every six months and whenever we make a major change to the site. Next review: May 2027.